Every public sector organization faces unique challenges. Leaders are seeking for ways to alleviate systemic tension and stress in order to more effectively solve the significant challenges before them, such as:
- Strengthening cross-departmental collaboration.
- Reducing much of the inherent friction in the day-to-day operation.
- Making faster and better decisions.
- Navigating effectively through cumbersome bureaucracies and government processes.
We’ve found that in every case, low trust is at the heart of the very issues leaders are trying to address. What we know is that if leaders improve trust it will positively impact everything else they are trying to accomplish. A high-trust culture is a powerful advantage for every team and organization.
What profits are to the private sector . . .trust is to the public sector. Public sector organizations succeed or fail on the powerful currency of trust.
Case Study: Provo City Government
A city government is transformed by institutionalizing high-trust behavior as the core of their culture.
The Provo City Government case study validates the Speed of Trust value proposition – that trust always impacts two measurable outcomes: Speed and Cost. Provo City leaders have learned that trust is an economic, financial lever – and it is a performance multiplier.
Mayor John Curtis tells the story through the following short video clips:The Issues:
Over the past year, Provo City Government leaders have been engaged in the Speed of Trust Transformation Process, a simple framework used to address the following issues:
- Strained working relationships between some departments, outside agencies, citizens, and businesses
- High “Trust Tax” with lethargic government processes
- Developing leader competencies and tools to accomplish initiatives
- Creating/restructuring customer service process
- Lengthy hiring approval process
- Lack of government transparency
- Organizational restructuring
- Preparing the next generation of city leaders
- Creating a sustainable high-trust culture that minimizes the negative effects of ‘culture swing’ every time a new elected official takes office
As with many public sector organizations, the solution to the challenges Provo City was facing could not be solved by the stroke of a pen, a leadership mandate, or by changing a system. Solving the issues they were facing required changes in human behavior!
Why? Because as Peter Drucker said:
“Culture eats strategy for breakfast.”
An important outcome for Provo City was to get all leaders and employees collectively committed to a common language and the specific behaviors needed to create a high-trust, highly engaged and energized culture.
Because Mayor Curtis was committed to real, sustainable behavior change, rather than a ‘flavor of the month’ approach, he recognized the power of the Speed of Trust methodology. The Speed of Trust Transformation Process provides a framework and process for integrating high-trust behaviors into the work people do every day, including a system of accountability to support long term sustainable behavior change.
Get Started Now:
Trust is a competency, and you can DO something about it. High trust behavior is a key driver of outcomes . . .and high-trust behavior is the most overlooked and least understood leverage that leaders can access today!
Let us help you get started!
Receive an Organizational Trust and Engagement Index for $500, regularly $2,000. This index provides you with a behavioral baseline of the trust dynamics that exists within your organization.
Please contact us directly at 801-492-5062.
Enjoy the videos!
Identify the Trust Gaps™ that Exist In Your Team or Organization
The Speed of Trust™ Organizational or Team Index measures which of the 4 Cores of Credibility™ and the 13 Behaviors of High Trust™ are strong or weak in a team or organization. This proven index can be used with any stakeholder including customers, employees, suppliers, partners, vendors, or others. Learn more